GEEKYS LEGAL INFORMATION

Privacy Policy

1. Who we are

Geekys is a technology buying, selling and repair business based at 16 Waterloo Place, Sunderland, SR1 3HT. For questions about this policy or your personal information, email hello@geekys.co.uk or call 0191 565 6020.

2. Information we collect

We collect information you choose to provide when you contact us, submit a website form, request a repair or valuation, use a business enquiry form, or check a repair or 28 Day Buyback record. This may include your name, email address, telephone number, company details, message, device or item details, and service reference information.

Our website and hosting systems may also process technical information needed to deliver and protect the site, such as IP address, browser and device information, timestamps, security logs, and cookie or local-storage data. Account, basket or order information is processed only where you use those website features.

3. How we use your information

• To answer enquiries and provide requested quotations or information.
• To book, manage and communicate about repairs, purchases, 28 Day Buyback services and business services.
• To operate repair and buyback tracking features.
• To administer accounts, orders and customer service where those features are used.
• To keep business, transaction and warranty records where required.
• To maintain website security, diagnose faults and prevent misuse.
• To comply with legal, tax, accounting or regulatory obligations.

4. Our lawful bases

Depending on the circumstances, we rely on steps taken at your request before entering into a contract, performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting Geekys and serving customers, or consent where the law requires it.

5. Sharing information

We do not sell your personal information. We may share only what is necessary with trusted providers that support our hosting, email, website, IT and service systems; with professional advisers; or with authorities where required by law. The repair and buyback trackers are delivered through a Google Firebase-hosted service.

6. International processing

Some technology suppliers may process information outside the United Kingdom. Where this happens, we expect appropriate legal safeguards to be used as required by UK data protection law.

7. How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose collected, including customer service, warranty, accounting, fraud prevention and legal requirements. Retention periods vary according to the record and service involved.

8. Cookies and similar technologies

We use cookies and similar storage where needed for website operation, security, account or basket functions, and embedded service trackers. Read our Cookie Policy for more information.

9. Your rights

Under UK data protection law, you may have rights to access, correct or erase your information, restrict or object to processing, and receive certain information in a portable form. Where processing is based on consent, you may withdraw it. These rights can depend on the circumstances and legal exemptions.

To exercise a right, contact hello@geekys.co.uk. We may need to verify your identity before acting on a request.

10. Complaints

Please contact Geekys first so we can try to resolve any concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

11. Security

We use reasonable technical and organisational measures designed to protect personal information. No internet service is completely risk-free, so please avoid sending unnecessary sensitive information through general enquiry forms.

12. Other websites and embedded services

Our pages may link to or embed services operated by other organisations. Their own privacy information applies when you use those services.

13. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will be published on this page.

Last updated: 2 September 2026.