GEEKYS LEGAL INFORMATION

Terms & Conditions

1. About Geekys

This website is operated by Geekys. You can contact us at 16 Waterloo Place, Sunderland, SR1 3HT, by telephone on 0191 565 6020, or by email at hello@geekys.co.uk.

2. Using this website

You may use this website for lawful personal or business enquiries. You must not misuse the website, attempt to interfere with its security or operation, introduce malicious code, or use its content in a way that infringes the rights of Geekys or another person.

3. Website information

We take reasonable care to keep information clear and current. Availability, prices, turnaround estimates and service details may change. Website information is general guidance and does not become a binding quotation or agreement unless Geekys confirms the relevant details with you.

4. Quotes, valuations and agreements

Any initial estimate or indication is subject to inspection, testing and confirmation. A repair, purchase, sale or other service proceeds only after the relevant scope and price have been agreed. Where a service has additional terms, those terms form part of the agreement for that service.

5. Repairs and repair warranties

Repair work is subject to the scope agreed with you. Qualifying repair work may include the Geekys Lifetime Repair Warranty. Consumable components, including batteries, are excluded. Full eligibility, exclusions and claim requirements are explained in the Lifetime Repair Warranty Terms.

6. Selling items to Geekys

You must own an item or have clear authority to sell it. You must provide accurate information about its identity, condition, ownership and any locks or accounts attached to it. Final valuations are completed after inspection and testing. Geekys may decline an item where ownership, condition, safety or another relevant matter cannot be satisfactorily confirmed.

7. 28 Day Buyback

The 28 Day Buyback service is subject to additional service-specific terms agreed with the customer. The service involves selling an item to Geekys with the option to buy it back within 28 days for the agreed buyback price. Detailed 28 Day Buyback terms are not set out on this general page and will be provided separately.

8. Business services

Business repairs, equipment purchases, collections, data-erasure work, invoicing and equipment supply may be subject to a written quotation, account approval and additional business terms. Where those terms conflict with this general page, the specifically agreed business terms will apply.

9. Online shop

The Geekys online shop is currently being prepared. Product-specific sales, delivery, cancellation, returns and refund terms will be published before the full online storefront is launched. Nothing on this page creates terms for a checkout service that is not yet available.

10. Customer responsibilities

• Provide complete and accurate contact, device and item information.
• Back up important data before a device is inspected or repaired where possible.
• Remove personal accounts, security locks or accessories when Geekys asks you to do so.
• Do not submit unlawful, unsafe, stolen or counterfeit items.
• Keep any receipt, job number or other proof supplied by Geekys.

11. Intellectual property and trademarks

The Geekys name, Geekys logo, branding, website design, text, graphics, photographs and other original website content are protected intellectual property. Geekys® is a registered trademark. You may not copy, reproduce, alter, distribute or commercially use protected Geekys material without prior written permission. Third-party names and marks remain the property of their respective owners.

12. External services and links

The website may link to or embed services operated by third parties, including repair and buyback status tools and social-media platforms. Those services may have their own terms and privacy information. Geekys is not responsible for the content or availability of unrelated third-party websites.

13. Liability and statutory rights

Nothing in these terms excludes or limits liability where doing so would be unlawful. Nothing in these terms affects the statutory rights available to consumers under UK law. If you are unsure about your rights, independent information is available from Citizens Advice.

14. Privacy and cookies

Our Privacy Policy explains how personal information is used. Our Cookie Policy explains the website technologies used to operate the site.

15. Changes and contact

We may update these terms when the website, our services or applicable requirements change. The date at the top shows the latest revision. Questions about these terms can be sent to hello@geekys.co.uk.